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Privacy Policy
Last updated: May 28, 2025Quick Summary
We collect only the information necessary to connect you with service providers safely and securely. Your personal data is protected, never sold, and you control how it's used. We're transparent about what we collect and why.
What's in this policy:
Information We CollectHow We Use Your InformationInformation SharingData SecurityYour RightPolicy ChangesPrivacy Policy
Account Information:
- Name and email address
- Phone number for verification
- Profile photo (optional)
- Service addresses
Service Information:
- Booking details and service requests
- Communication with service providers
- Reviews and ratings
- Service history
Location Data:
- Current location (to find nearby providers)
- Service addresses you save
- Location during active bookings
Payment Information:
- Payment method details (securely stored by our payment partners)
- Transaction history
- Billing addresses
We only collect what we need
All information collected is necessary to provide our service and ensure your safety.
How We Use Your Information
We use your information to:
- Connect you with service providers in your area
- Process payments and manage your account
- Ensure safety through background checks and verification
- Improve our service based on usage patterns
- Send important updates about your bookings
- Provide customer support when you need help
Information Sharing
With Service Providers:
- Your name and contact information for service delivery
- Service address and booking details
- Any special instructions you provide
We DO NOT share:
- Your payment information with service providers
- Your personal data with advertisers
- Your information for marketing by third parties
- More information than necessary for the service
Legal Requirements:
We may share information if required by law, such as in response to a valid court order or to protect the safety of our users.
Data Security
We protect your information using:
- Encryption: All data is encrypted in transit and at rest
- Secure servers: Your data is stored on secure, monitored servers
- Access controls: Only authorized personnel can access your data
- Regular audits: We regularly review our security practices
- Payment security: We use PCI-compliant payment processors
Data Retention:
We keep your information only as long as necessary to provide our services and comply with legal requirements. You can delete your account at any time through the app settings.
Your Right
You have the right to:
- Access your data: See what information we have about you
- Correct your data: Update incorrect information
- Delete your data: Request deletion of your account and data
- Export your data: Get a copy of your information
- Control communications: Opt out of marketing emails
- Withdraw consent: Remove permission for data processing
Policy Changes
We may update this privacy policy from time to time. When we do:
- We'll notify you through the app or by email
- The "last updated" date will be changed
- Material changes will be highlighted
- You'll have time to review before changes take effect
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